Feedback Node

A crucial factor in the customer support business is to know the feedback of the end-users,
this not only provides the data to improve but also helps focus on providing better solutions.

 

 

Functioning

ORAI provides multiple interactive ways of getting this information.

i) Rating Type

1. Stars

You can configure the scale to

1-5 stars
1-10 stars

2. Emojis

You can configure it on the scale to
3 emojis
5 emojis

ii) Feedback prompt – This message will be displayed above the options that would prompt the user to provide their feedback.

iii) Post Feedback prompt – This message will be displayed once the user has provided their feedback.

User Feedback – Each and every rating emojis or stars have a score related to them.

The feedback provided by the users will be stored in an attribute known as {{user.feedback}} that would have scores related to them.