Yes, we could surely change the Avatar of AI Assistant and the welcome. Please help me with the creative & content for the same.

Yes, you could have the chatbot in multiple language however, there would XYZ commercials applicable if it is not included in scope of work.

Yes, you could have our chatbot plugin to various website however, there would be additional cost for it if they are not included in your scope of work.

Yes, we can do both the processes simultaneously & this is something which we follow in all our projects/customers.

Once you approve the wireframe we would quickly start with the Bot development and I shall update you on the timeline to share the testing link using which you could walk through the development and suggest the changes in the flow as per your requirement.

Currently, Instagram integration is out of scope. However, we could surely do the Social Media Ads to redirect the users to the WhatsApp Business API.

Yes, we could change the color of buttons or the UI/UX of visibility as per your requirement. However, these changes would not be visible on the WhatsApp flow as WhatsApp has its own UI/UX.

Yes, mind map/wireframe could be modified as per your requirement. We could come on a to understand the exact requirement of yours & modify/update the wireframe accordingly.

A mind map/wireframe is a document which is developed as per the website. It would help the you to understand the flow of the chatbot. It could be modified as per the requirement. To start the development of AI Assistant we would require email approval for the same.

We require Admin access of your FBM Account to imitate the process of WhatsApp Business API & verify the FBM status of your business. Please be assured that we do not store the data of FBM Account.

Yes, you could still get the WA API from FB team without getting the FBM Verified. However, there are few limitations for it as follows:
1. The daily push notifications limit is only 50 users/24 hours and you cannot increase it with getting the FBM Verified.
2. You cannot apply for the V badge for your business if the FBM is not verified.

FBM Verification is something which is in the hands of FB Team totally. We being a Conversational AI Platform can only assist you in the submission of documents but doesn’t guaranty on the approval of that submission.

Yes, as per our experience only 20% businesses gets the FBM Verification in just first submission. In majority of the cases Facebook team rejects the submission if there is any mistake/error in the documents.

We would review the documents shared & let you know the way ahead of FBM Document submission. Once that has been done, we could come on a call to submit the document for FBM Verification.

We require at least two documents from the following list which could be used for Name & Address approval:
1. COI (Certificate of Incorporation) – name approval
2. GST Certificate (Goods, Service Tax) – name or address approval
3. Bank Account Statement – Name or address approval
4. Utility Bills like Phone Bill, Electricity Bill etc. – Only address approval
5. UDYOG Certificate – Name approval

Documentation & Videos: Access a wide range of help articles and instructional videos within the Orai portal.
24/7 Support: Contact the support team any time at support@orai-robotics.com for assistance with any issues or queries.
Orai Genius: For dedicated support, Orai Genius provides personalized solutions with a team of specialists ready to assist you with any complex use cases or debugging.

To create and customize a chatbot on Orai, follow these steps:

Getting Started: Sign up for an Orai account and log in to the platform.
Building Your Bot: Use the Orai dashboard to create a new chatbot. Choose a template or start from scratch.
Customization: Personalize your chatbot by setting up intents, entities, and dialogues that match your business needs.
Integration: Deploy your chatbot on various channels like your website, WhatsApp, etc., by following the integration guides.
Analysis: Monitor your chatbot’s performance through the ‘Tracking & Analytics’ section to understand user interactions and improve accordingly

To add FAQs individually, click on ‘Add FAQ’, input query variations, and add responses.

Yes, the Filter FAQ node allows you to restrict which FAQ categories the bot can access during a conversation.

Yes, we have an document created which would help you understand the concepts & logics of ORAI Portal.

As per the usecase There can be a requirement to capture some basic information of the lead. When any one of the details( eg. mobile number or email id) provided by user is invalid. The lead can be considered as cold lead.

When the information captured is not valid or qualify the criteria the lead can be considered as Invalid Lead. e.g. details(phone & email ID both) provided by users are invalid.

As per the criteria if the information is partially correct. For Example when details(Phone Number & Email ID) provided by users are valid but if they leave the conversation in between without continuing till the end or provided partial information.

Hot leads are those leads wherein users who had conversation with chatbot have given there details like Phone Number & Email ID which are valid universally and completes the conversation till the end with leaving it in middle of the flow. Hot leads are my top priority leads.

Yes, we have the mobile app which will enable you to do the conversation over a mobile phone. However, you could still have conversation with users by opening ORAI Portal in your mobile phone.

Currently, we do not customization of ORAI Portal to any of our project as this is currently out of scope for us.

Yes, we could have two different AI Assistant flow for WhatsApp & Website.

The user details who have responded with the to the CTA to the push notifications would be stored in a google sheet.

CTA is basically a unique keyword which is used to store the leads/user details who have responded to the particular push notifications. We need to surely have a unique keywords for an example – if we doing the push notification for insurance renewal then the keyword would be ins(short form of INSURANCE)

To capture these analytics, we need to implement CTA – Call To Action in our campaign.

As Saturday & Sunday are official offs for us we would not be able work on any project related activities. However, if you still like us to execute the campaign on non-working days we could surely do that however, there would certain additional commercials applicable for the same.

For Kaleyra, we could give you the analytics of valid, invalid, seen report. For 360dialog, the deep analytics is something which is not possible as per current service provider. However, you could have the overlook of Push Notifications summary from the FBM Account backend.

It usually takes 24 to 36 hours of time for the template approval depending on the content provided. It would even less then 24 hours as the timeline is something which is in the hands of Facebook team.

Yes, we could ensure that we avoiding doing push notification on those who have not opted in for WhatsApp update. Secondly, we should be running only push campaign on those database on which we are sure that these users would not mark us as spam or block us. Along with above pointers we also suggest to take a pause of 1 to 2 days for the push notifications.

If users block our account due to any reasons the quality of messages would go down. there are basically three quality of messages:
1. High
2. Medium
3. Low
if the quality of message is low then the daily push notifications would not increase further. However, if the quality of messages are low then the account would be flagged which not result in BLOCKING of the account permanently or temporarily. The status would return to connected or be not marked as flagged after 7 days of time.

Yes, here free of cost up to 2 campaigns means we could run the campaign on your behalf free of cost however, the actual cost of template message would be applicable.

If the FBM is verified then your daily push notification limit is 1k/24hours. and if we do the push notifications on regular basis then the daily push notification limit goes to 10k/24hours If the FBM is not verified and we have still delivered the API then it is 50/24 Hours

As per the guidelines of FB team, it does not approve the display names which is not associated to your legal name.

There is a way out to deliver the WA API for your business without getting the admin access of your FBM and the way out is we need to get on a call of 45 minute wherein we would require you to share your screen to complete the process.

Yes, we can do such kind of configuration to notify you once the user has started interacting with the chatbot and has provided his basic info link name, number & email ID via email or WhatsApp. for which I would require the WhatsApp phone number & email id to whom you would like to notify.

Once the FBM is verified. We would require following details:
1. EMAIL ID for registration
2. Mobile Number on which you would like to activate the API.
3. WA Display Name

Kaleyra, 360dailog & twillo are ORAI’s BSP – Business Service Providers. ORAI uses these providers services to delivery the WA API to it’s clients.

No, there aren’t any commercials application for Migration Process.

Yes, we could store the users details in a sheet who have come to our chatbot via social media ads by implementing a CTA(keyword which would be the major differentiae in the bifurcations of chats.

No, WA API is product which cannot used in mobile phones by installing WhatsApp applications. API can only be used from 3rd party like ORAI, Kaleyra etc.

The usual timeline to deliver the WA Business API is 55 working days as these timeline are totally depended on Facebook team.

Yes, you could get up to 10 WhatsApp business account for your one business. For that you need help me with the WA Names & Numbers.

V badge or the green tick is the last or the final step of WA Business API. once we activate the API on your number then we can apply for the V Badge. however, ORAI being a conversational AI Platform doesn’t guaranty on the approval.